Shipping policy
Shipping Policy
Last Updated: [Date]
Thank you for shopping with Z Square Craft! We are committed to delivering your SereniFlame scented candles safely and efficiently. Please read our shipping policy below.
1. Processing & Handling Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- During high-demand periods, processing times may be slightly extended.
- You will receive an email notification once your order has been shipped.
2. Shipping Rates & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | As Per Policy |
| Express Shipping | 2-3 business days | As Per Policy |
| International Shipping | 7-14 business days | As Per Policy |
- Free shipping on orders over Rs. 6000/-.
- International shipping fees may vary based on location and order size. Any customs duties or taxes are the customer’s responsibility.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package on our website or through the carrier’s tracking system.
4. Shipping Restrictions
- We currently ship within [list of countries/regions].
- We do not ship to PO Boxes or APO/FPO addresses.
- Some fragrances may have shipping restrictions due to local regulations.
5. Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages marked as delivered.
- If your order arrives damaged, please contact us at info@zsquarecraft.com within 48 hours with photos of the damaged product, and we will assist with a replacement or refund.
6. Contact Us
For any shipping-related inquiries, feel free to reach out to us at info@zsquarecraft.com or visit our Contact Us page.